Returns

We stand behind our goods and services and want you to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.

 

Refunds

All sales are final 

Exchanges  (Damaged during shipping)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hemphop.co. We will create a shipping label for you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To complete your exchange, we require a receipt or proof of purchase.

In the event of a lost package by the selected Courier (USPS, UPS, FedEx), we will assist with locating the package through communicating with the proper channels with the respective courier and provide assistance with the insurance process with the courier if needed. 

Shipping

To return your product, you should mail your product to: 227 Old Hebron Rd, Charlotte, NC 28273 , United States.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.