Cannabis Sales Associate APPLY NOW

Charlotte, NC
Full time

Cannabis Sales Associate Responsibilities:

Hemp Hop Cannabis Sales Associate engage in one-on-one interaction with customers from the time they inquire about our products/services until the order is packed, shipped, or picked up.

•Assist customers in a customer-facing, intimate retail environment and verbally over the phone.

•Assist customer inquiries via email.

•Pack customer orders, pickups, deliveries, and shipping.

•Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each customer’s specific needs

•Ensure sales floor is properly stocked and presence of the store is well maintained

•Own responsibility for remaining up-to-date with product knowledge

•Play an active part in customer education on products, methods of consumption, and safety as part of customer interaction

•Complete duties assigned during scheduled shift including:

•Correct order handling and discount application

•Verification of ID for customers

•Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of customer profiles in both the POS system and the state's electronic verification system

•Maintenance of hard copy files (when required)

•Assist in verifying order deliveries for accuracy

•Security measures and safety compliance

•Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and customer information for any reported issues and/or complaints

•Promote a work environment that is positive, communicative, customer-oriented, and compliant

Sales Associate Requirements:

•1+ year of customer service experience; preference for candidates with specialty, customer-facing and verbal retail experience

•High school diploma, or equivalent

•Consistent demonstration of excellent customer service skills

•Previous experience with POS systems

•Previous experience with order fulfillment.

•Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, Hemp Hop products, and cannabis therapies – previous knowledge a HUGE plus!

•Ability to listen well and effectively communicate, both verbally and in writing, with various audiences

•Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email

•Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

Additional Requirements

•Must be 21 years or older

•Must pass any and all required background checks

•Possess valid driver’s license or state ID

•Must be and remain compliant with all legal or company regulations for working in the industry

Working Conditions

•While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions

•Warehouse setting

•PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching

•Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks


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