Operations Manager Responsibilities:

• Provide inspired leadership for the organization.
• Make important policy, planning, and strategy decisions.
• Develop, implement, and review operational policies and procedures.
• Assist HR with recruiting when necessary.
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, reporting, planning, and auditing.
• Work with senior stakeholders.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the board of directors to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Build alliances and partnerships with other organizations.
• Support worker communication with the management team.
• Maintains professional and technical knowledge by staying in the know, scheduling, and attending educational workshops
• Complies with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions
• Maintain a high degree of visibility and access to employees, and ensure facility is operating in a safe and productive manner.
• Maintain daily staffing and productivity levels to ensure customer goals are being met
• Review and evaluate performance of warehouse functions, address performance gaps, and take corrective action to ensure the managers/supervisors of each functional area are delivering on operating goals.
• Ensures all established policies and procedures are followed.
• Promote high customer service expectations among team members, monitor results with customers to ensure performance is meeting expectations
• Responsible for development and growth of facility team.
• Set the standard for and oversees the housekeeping activities.
• Maintains a working knowledge of all operating systems.
• Create a positive work environment that is consistent with the Company’s values and objectives.
• Foster a culture of accountability, engagement, quality, and customer satisfaction.
• Develop and lead highly productive teams with a focus on individual accountability

Operations Manager Requirements:

• Experience in management, operations, and leadership.
• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication skills.
• Minimum 3 years, manager level experience as an operations manager or manager in a distribution or manufacturing environment.
• 7 years of increased responsibility within distribution, supply chain and logistics functions
• BS/BA Degree or equivalent experience.
• Detail oriented with ability to demonstrate skill in business analysis, and/or a track record in executing company standards successfully.
• Ability to effectively communicate, interact and convey business decisions with many different levels within the organization.
• Thorough knowledge of receiving, shipping, inventory systems, supply chain management, logistics, customer service, reporting, system analysis, equipment, and warehouse functionality
• Proven success in maintaining quality, service, and client relationships in a high-paced setting.
• Experience working in team oriented, multi-shift environment.
• Strong computer skills with proven competencies in MS Excel, Word, and Outlook.
• Familiar with use of WMS systems (RF Technology)
• Experience with order fulfillment, shipping logistics

PAY, BENEFITS, PERKS & DETAILS:

• This is a fulltime, exempt position
• Team building events
• PTO, Medical Leave & time off as needed
• Industry-Educational scholarships and ongoing career training and development
• Fun, casual workplace.
• Make a strong impact on the world through Cannabis.
• Employee discounts on all Hemp Hop products
• Position is located at our Hemp Hop facility in Charlotte, NC